Shipping & Returns

All orders are carefully packaged in our signature Maison Annelie packaging, designed to protect your purchase during transit.

• • Standard Shipping: 3–5 business days. Free on orders over €500.
• • Express Shipping: 1–2 business days. Available for €25.
• • International: 5–10 business days. Rates calculated at checkout.

Tracking information is provided for all shipments. You'll receive email updates at every milestone.

We want you to be completely satisfied with your purchase. If you're not, we offer a 14-day return window from the date of delivery.

• • Items must be returned in the same condition as received
• • Original packaging must be included
• • Contact us to initiate a return and receive a prepaid shipping label
• • Refunds are processed within 5 business days of receiving the return

As an intermediary marketplace, Maison Annelie holds your payment securely until delivery is confirmed. This protects both buyers and sellers throughout the transaction.

Seller payouts are released only after a 7-day hold period following confirmed delivery, giving you time to inspect your purchase.